Automating Workflows for Secure and Scalable Delivery
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Automating Workflows for Secure and Scalable Delivery

A leading name in India’s insurance arena since 2000, they offer comprehensive solutions, including motor, health, home, and travel insurance designed for both individuals and businesses.

The Problem Statement

The organization was facing operational roadblocks like unclear accountability, time-consuming manual work, and outdated release processes. These gaps not only slowed down engineering output but also exposed compliance risks and left leadership without visibility into the true state of delivery health. 

Challenges

User Governance Gaps

Inactive users retained Azure DevOps access, creating serious compliance and security risks.

Manual Task Overload

Repetitive activities consumed engineering time, reducing focus on innovation and higher-value work.

Unstructured Task Management

Absence of call desk workflow caused inconsistent assignment, tracking, and accountability across teams.

Code Security Gaps

No static application security testing (SAST) tool was integrated within DevOps pipelines.

Lack of Documentation

No SOPs or knowledge base, leaving teams struggling with routine issue resolution.

Outdated Pipeline Practices

Traditional CI/CD without reusable YAML templates increased inconsistency and maintenance complexity.

Lack of Visibility for Leadership

No centralized dashboard existed for higher management to track DevOps health, user management, and pipeline activities.

Weak Security Policies

No MFA enforcement or restrictions on PATs left systems exposed to vulnerabilities.

Solutions

Automated User Management

Python scripts identified and revoked inactive accounts, strengthening access governance and compliance.

Task Automation

Repetitive manual tasks were automated, improving efficiency and freeing engineering capacity.

Call Desk Implementation

Structured workflow introduced for task assignment, tracking progress, and ensuring accountability.

Standard Documentation

Comprehensive SOPs and knowledge base established, streamlining onboarding and routine issue resolution.

Pipeline Modernization

Reusable YAML templates standardized CI/CD pipelines, enhancing consistency, scalability, and maintainability.

SAST Integration

Fortify embedded into pipelines enabled early detection of vulnerabilities and improved code security.

Policy Enforcement

Organization-wide controls restricted PAT and organization creation, with MFA made mandatory.

Centralized Dashboard

Azure DevOps dashboard provided leadership real-time visibility into user management and pipeline health.

Outcomes

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More than 150 inactive accounts were revoked, significantly reducing access-related vulnerabilities. 

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12-15% cost saved through automation and streamlined processes, directly reducing operational overhead. 

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60–70% improvement in controlled security measures across the platform. 

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Achieved 80% automation for previously manual workflows, cutting down manual interventions and boosting efficiency. 

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SOPs and YAML templates established consistent, reliable, and repeatable DevOps processes. 

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80% increase in tracking capabilities through Python-based automation, giving leadership real-time DevOps health insights.

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