Telecommunications

Carrier-grade engineering at telecom scale.

8,000+ services automated for India's largest telecom. 5x faster time-to-market. MTTR cut 5x and operating cost down 4x with SRE

Talk to our telecom engineering team

40%

Cloud cost reduction, sustained

Zero

Downtime across UPI & FastTag

99.99%

Infrastructure uptime, resilience-proven

6%→1.5%

NPAs slashed via real-time pipelines

The State of BFSI Engineering

The state of telecom engineering.

Telecom is in the middle of its third great rebuild. 5G rollouts are converging with edge computing, BSS and OSS modernisation, and AI-driven network operations. At the same time, customer expectations now look more like fintech than telecom — onboarding in minutes, plain-English support, personalised offers.

The engineering reality underneath is harder than it looks. A single operator can run 8,000+ microservices across legacy network systems, modern digital stacks, edge sites and partner integrations. Releases that used to happen monthly now happen many times a day — across thousands of services and hundreds of teams.

OpsTree engineers the platforms that make this scale tractable. We power the self-service developer experience behind Airtel’s 8,000+ services, the SRE behind another leading telecom giant’s 24/7 operations, and the AI-driven BI that puts plain-English insights in front of business teams.

Where Transformation Stalls

Four industry-specific pain points.

Service sprawl at thousands of microservices

Inconsistent pipelines, fragmented standards and weak service catalogues turn every release into a coordination problem

24/7 carrier-grade reliability

Customers expect always-on. Voice, data, recharge and payments cannot afford a minute of downtime — even during change windows.

Slow time to new services

Bundles, OTT partnerships and B2B offerings need to ship in weeks. Most telecom delivery cycles still measure in quarters.

Governance and CXO visibility

Leadership cannot see engineering health, delivery flow or operational risk in real time. DORA, SPACE and similar metrics are missing or manual.

How OpsTree Delivers for BFSI

Six outcome-led capability pillars.

Self-service developer platform with BuildPiper

A unified portal, organisational blueprints and automated onboarding — the proven engine behind Airtel's 8,000+ services

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Carrier-grade SRE

Telecom-specific debugging, automated rollback, blue/green deployments and cloud-scalable infrastructure for 24/7 services.

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Standardised software delivery and CXO observability

DORA-metric dashboards, team blueprints and unified governance — leadership visibility into every release, every team

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AI observability with REMS

Network and application telemetry unified. AI-driven log filtering and predictive incident workflows for MTTR reduction

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GenAI for operations and BI

Plain-English insights for business teams, automated dashboard generation, local-LLM deployment for telecom-grade security

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DevSecOps for telecom compliance

Audit-ready pipelines, vulnerability scanning, data-residency controls — built into the platform, not bolted on

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TELECOMMUNICATIONS

Transformed Monitoring for a Global Customer Communications Giant

900 billion metrics processed monthly across large-scale communications infrastructure

80% storage cost reduction through optimised observability data management

60-second failover ensuring high availability across communication channels

Up to 90% faster incident resolution with centralised, real-time observability

Stack: Prometheus VictoriaMetrics Grafana Elasticsearch Loki

Read Case Study→

TELECOMMUNICATIONS

Enterprise Scale Multi-Cloud Infrastructure Modernization with Zero Downtime for Sprinklr

Infrastructure consistency achieved across AWS, Azure, and GCP through unified IaC

Automated Kubernetes lifecycle management deployed across 3 cloud platforms

Security posture standardised and enforced across all environments simultaneously

Zero downtime for a platform serving customers across 30+ digital channels

Stack: AWS Azure GCP Kubernetes Terraform

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TELECOMMUNICATIONS

Accelerating a Global Tech Leader's Ads Platform with Strategic DevOps, Platform, and Data Engineering

9x faster on-prem deployments through infrastructure automation and reusable Terraform modules

Unified Datadog, Splunk, and CloudWatch observability across 1,750+ hardware units

50% reduction in deployment failures via real-time deployment tracking system

Data governance and access controls established for secure, compliant analytics

Stack: AWS Terraform Datadog Splunk CloudWatch

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Platforms and Accelerators for BFSI

Built in-house.
Deployed in production.

Vertical-specific application of our three platforms — not a generic product blurb.

⟨/⟩ BuildPiper

The self-service developer

The self-service developer platform of choice for Airtel's 8,000+ services. Standardised pipelines, environment provisioning and CXO dashboards.

↗ Standardised pipelines & environment provisioning & CXO

◎ REMS

AI observability for telecom

AI observability for telecom — unified network, app and customer telemetry. Faster MTTR, predictive workflows, telecom-specific debugging patterns

↗ Telecom-specific debugging patterns

◈ GenAI accelerators

Local-LLM deployments

Local-LLM deployments, agentic AI ops, GenBI for business teams — production-grade GenAI built on telecom-grade security and data residency.

↗ Security and Data residency.

Why BFSI Leaders Choose OpsTree

Four differentiators.

Telecom-scale proven

Engineering trusted by India's largest telecom operator across 8,000+ services and multiple business units

Self-service developer platform expertise

Not a slideware concept — a production platform powering thousands of developers daily.

Local-LLM and data sovereignty experience

GenAI deployed inside telecom security perimeters. No data leaves the operator.

Open-source first

Vendor-neutral foundations that protect operator margins and strategic autonomy.

Ready to move from pilot to production?

Tell us about the platform. We will tell you what good looks like — with proof, not pitches.

Start your transformation

Tell us where you're starting from — an engineer will follow up within one business day.

Read the Airtel self-service platform case study → →

Telecommunications