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SRE & Observability

SRE & Observability

More dashboards won’t make it reliable.

Connect telemetry, reliability objectives and incident response into one system, with AI doing the correlation work your engineers currently do by hand.

SRE & Observability
Engineer reliability Unified observability Metrics, logs & traces SLOs & error budgets AI Observability Incident management

Enterprise Reality

Your systems are observable. But are they understandable?

Metrics, logs and traces each explain part of an incident. The incident itself crosses all three, plus the application, the infrastructure and whatever a dependency did three minutes earlier. So the signals exist and the answer still takes an hour to assemble.

Reliability is an engineering system, not a monitoring problem.

What can you transform?

Engineer reliability across the production lifecycle.

Twelve connected areas spanning observability, SRE, incident management, AIOps and intelligent operations.

01

SRE

Engineer reliability into services, platforms and production environments.

Technical Scope

  • Reliability Engineering
  • Service Reliability
  • SLOs
  • Error Budgets
  • Reliability Practices
  • Production Readiness
  • Capacity Planning
  • Resilience Engineering

How It Works

Build reliability into the way systems are designed, deployed and operated — rather than treating production stability as an incident-response exercise.

A hiring platform runs 24x7 monitoring and NOC coverage with a lean in-house team.
02

Observability

See what is happening across the technology estate — and understand why.

Technical Scope

  • Metrics
  • Logs
  • Traces
  • Telemetry
  • Distributed Observability
  • OpenTelemetry
  • Dashboards
  • Service Health
  • Signal Correlation

How It Works

Bring application, infrastructure and service signals together into a connected operational view.

A global communications provider centralised logs, metrics, traces and alerts into one view, resolving incidents 80 to 90% faster.
03

Metrics, Logs & Traces

Connect the signals engineers need to investigate production behavior.

Technical Scope

  • Infrastructure Metrics
  • Application Metrics
  • Logs
  • Distributed Tracing
  • Trace Correlation
  • Telemetry Pipelines
  • Alerting

How It Works

Metrics show changes in system health, logs provide detailed event context, and traces reveal how requests move across distributed services.

GreytHR added distributed tracing and log aggregation so a failed request can be followed across microservices.
04

SLOs & Error Budgets

Turn reliability expectations into measurable engineering decisions.

Technical Scope

  • Service Level Objectives
  • Error Budgets
  • Burn Rates
  • Reliability Targets
  • Deployment Gates
  • Service Health

How It Works

Define how reliable a service needs to be, measure performance against that objective and use error budgets to balance reliability with the pace of software delivery.

A leading bank instrumented Golden Signals across its services to track latency, errors and saturation.
05

AI Observability

Move from detecting anomalies to understanding what caused them.

Technical Scope

  • AI-Assisted Diagnosis
  • Signal Correlation
  • Root Cause Analysis
  • AI Observability
  • Intelligent Alerting
  • Remediation Recommendations

How It Works

Apply AI to operational telemetry to identify patterns, correlate signals and accelerate root-cause diagnosis.

A logistics platform cut MTTR 30% with AI surfacing root cause in plain language.
06

AIOps

Bring intelligence into day-to-day technology operations.

Technical Scope

  • Event Correlation
  • Anomaly Detection
  • Intelligent Operations
  • AI Diagnosis
  • Automated Recommendations
  • Operational Intelligence

How It Works

Connect events, telemetry, infrastructure signals and operational workflows so teams can identify patterns faster and reduce repetitive investigation.

A consumer super-app cut MTTR 40% with AI orchestrating incident response.
07

Incident Management

Make production response structured, coordinated and repeatable.

Technical Scope

  • Incident Detection
  • Incident Triage
  • Escalation
  • Incident Workflows
  • AI War Rooms
  • RCA
  • Post-Incident Analysis

How It Works

Engineer incident workflows that connect observability with response and post-incident learning.

A payments platform resolves incidents 40 to 45% faster under 24x7 managed response.
08

AI-Assisted RCA

Reduce the time between an incident and understanding its root cause.

Technical Scope

  • Signal Correlation
  • Dependency Analysis
  • Log Analysis
  • Trace Analysis
  • Root Cause Diagnosis
  • Incident Context

How It Works

Correlate logs, metrics, traces, dependencies and deployment signals to help engineers investigate incidents faster.

09

Automated Remediation

Move beyond identifying problems toward resolving them.

Technical Scope

  • Remediation Recommendations
  • Runbook Automation
  • Automated Actions
  • Validation
  • Rollback
  • Operational Workflows

How It Works

Turn operational intelligence into controlled engineering actions. Automated remediation can trigger approved runbooks, corrective actions or recovery workflows.

A retail platform set intelligent alert thresholds with automated resolution, cutting MTTR and alert noise.
10

Intelligent Operations

Connect observability, reliability and automation into one operating model.

Technical Scope

  • Operational Intelligence
  • Proactive Reliability
  • Incident Automation
  • AI-Assisted Operations
  • Continuous Improvement

How It Works

Create an operational system where production signals continuously inform engineering decisions.

A global ports operator holds 100% real-time visibility across 150+ sites from one control layer.
11

Reliability Engineering

Design systems to remain reliable as complexity and scale increase.

Technical Scope

  • Resilience
  • Availability
  • Performance
  • Capacity
  • Failure Management
  • Production Engineering
  • Reliability Practices

How It Works

Apply engineering practices around resilience, availability, performance and capacity so production systems can continue to operate as demand and complexity grow.

An OTT platform scales to 33M concurrent users during live events.
12

FinOps & Operational Optimization

Improve reliability and efficiency without losing sight of cost.

Technical Scope

  • Resource Utilization
  • Infrastructure Optimization
  • Operational Cost
  • Workload Optimization
  • Cost Visibility
  • Continuous Optimization

How It Works

Connect operational signals with cost and utilization data to identify where workloads and infrastructure can be optimized.

A healthcare provider cut 30.9% of eligible cloud spend in three weeks, at 100% uptime.

Olly + REMS

AI Observability platform

Built on your open-source stack, not instead of it.

Olly unifies logs, metrics and traces into one correlated view. REMS adds the AI layer on top, explaining what broke in plain language and suggesting the fix. Both run on the open-source tooling you already have, so you keep the data and lose the per-ingestion bill.

  • 30%lower MTTR
  • 100%real-time visibility across distributed sites
  • 50 to 70%lower monitoring tool spend

Reliability needsan engineering lifecycle.

“Reliability isn't a monitoring problem. It's an engineering system.”

01 / 06
  1. Observe

    Collect metrics, logs, traces and service signals across the technology environment.

  2. Understand

    Connect telemetry across applications, infrastructure, services and dependencies.

  3. Diagnose

    Identify patterns, anomalies and likely root causes.

  4. Act

    Respond through structured workflows, automation and controlled remediation.

  5. Learn

    Capture incident context, RCA and reliability signals.

  6. Improve

    Use production insights to improve architecture, delivery and operations.

Customer Outcome

One operational view across 150+ logistics environments.

A logistics provider operating across more than 75 countries needed to unify disconnected port systems while keeping operational data within regional regulatory boundaries.

01 / 02
SRE & Observability

AI-Driven Observability for 30% Faster Incident Resolution

A unified observability platform correlated logs, metrics and traces with AI-assisted investigation to improve incident response and reliability at scale.

What OpsTree engineered

  • Logs, metrics & traces
  • AI-assisted investigation
  • Amazon EKS
  • BuildPiper
  • Anomaly detection
  • 30%Lower MTTR
  • 1Unified observability view
  • 24/7Monitoring
Explore More
SRE & Observability

Transformed Monitoring for a Global Customer Communications Giant

Centralized logs, metrics, traces and alerts into one governed observability platform across multiple AWS environments.

What OpsTree engineered

  • OpenTelemetry
  • Centralized observability
  • Grafana
  • Automated alerting
  • Governed access
  • 80-90%Faster incident resolution
  • 6AWS environments
  • 50-70%Cost savings
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Connected Engineering Ecosystem

Reliability doesn't operate alone.

Platform, Cloud, Data, AI, DevSecOps and Delivery all feed into production. SRE & Observability closes the loop.

  • Data Engineering & Analytics

    Engineer the data backbone that powers AI, analytics and business decisions, from fragmented sources to governed, AI-ready intelligence.

    Explore more
  • Cloud Security 

    Find what’s exposed, fix it continuously and stay audit-ready, with security engineered into the pipeline rather than reviewed after it.

    Explore more
  • Platform Engineering

    Turn infrastructure, environments, delivery and standards into self-service capabilities, so teams move without waiting and the enterprise keeps control.

    Explore more
  • Applied AI 

    Move AI from pilots into production with the validation, governance, security and cost control that enterprise scale actually requires.

    Explore more
  • Technology Modernization

    Transform legacy applications, databases, middleware and infrastructure into scalable, AI-ready foundations, with AI accelerating the work and engineering keeping control.

    Explore more
  • Dev & Quality Engineering

    AI is changing how software gets designed, built and tested. We combine product engineering, AI-augmented development and quality engineering so velocity doesn’t cost you confidence.

    Explore more
  • Devsecops

    Standardise delivery, automate the workflows around it and put security and policy inside the pipeline, across cloud, hybrid and on-prem.

    Explore more
  • Cloud Transformation

    Migrate, modernise and operate cloud environments that hold under load, pass audit and stay affordable, with the foundation AI workloads actually need.

    Explore more

FAQ

Questions we hear most.

Direct answers from engineers running reliable production systems.

01 / 08

What is SRE?

Site Reliability Engineering applies engineering practices to reliability, availability, performance and production operations.

02 / 08

What is the difference between monitoring and observability?

Monitoring helps teams identify known conditions and changes in system health. Observability helps engineers understand system behavior through connected telemetry.

03 / 08

What are SLOs and error budgets?

SLOs define reliability targets for services. Error budgets provide a way to balance reliability with the pace of software change.

04 / 08

What is AI Observability?

AI Observability applies AI to operational telemetry to assist with diagnosis, signal correlation, root-cause analysis and remediation.

05 / 08

What is AIOps?

AIOps combines operational data, automation and AI to improve how technology environments are monitored, diagnosed and operated.

06 / 08

Can OpsTree work with an existing observability stack?

Yes. REMS is positioned to work with an existing open-source observability stack rather than requiring enterprises to replace their underlying observability foundation.

07 / 08

How does SRE connect with DevSecOps?

DevSecOps governs how software moves toward production. SRE and Observability provide production feedback on how that software behaves, creating a continuous engineering loop.

08 / 08

How does AI improve SRE?

AI can assist with signal correlation, incident investigation, root-cause analysis and remediation recommendations, helping engineering teams work with increasingly complex production environments.

Engineer reliability into production.

Talk to Our SRE Engineers

Ready to engineer what's next?

Engineer reliability into production.

Build an operating model where observability, SRE and intelligent operations work together.

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Possibilities ReImagined